Frequently Asked Questions

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Payment/Shipping/Orders

  • What are your business hours?
  • We are open Monday through Friday, 8:00am until 5:00pm EST. We don't close for lunch but will have less team members available. If we can't answer your call just give us a little time or leave a message.
  • How do I place an order?
  • That's easy! Email sales@alphaworkholding.com with your company purchase order. You can click "request quote" button on any product page and we will send an official quote with all our company information.
  • What payment methods do you accept?
  • We accept Visa, MasterCard, American Express, Discover, and company checks. If your company uses ACH payment processing, we can accept those payments once you have been established as a customer.
  • Is my credit card information safe?
  • Yes. We are PCI DSS compliant, we do not keep credit card information on file, and please do not email credit card information. If you do not feel comfortable giving out your credit card information over the phone, we can also invoice you directly through our secure credit card processor.
  • What are your payment terms?
  • Most of our orders are payment in full prior to shipping, as we build much of our product in advance. For larger orders that are built after placing your PO may require a down payment. Established customers can apply for terms up to NET 30 days based on credit worthiness.
  • Where is my product shipping from?
  • We build all our products at our facility in Statesville, NC. Your order will ship direct from our facility.
  • Is shipping included and how do you ship your product?
  • Our listed prices do not include shipping. We can quote shipping charges to you to be included on your invoice, or we can ship using your preferred carrier account. Our smaller lifters, parts, and accessories can ship UPS small package; but the remainder of our products are heavier and need to ship LTL. We have LTL carriers we use and can provide shipping as needed.
  • How fast can I receive my product?
  • Most of our Eagle lifters are in stock and can ship immediately. Many of our chucks and Apod systems will be built to order. For these orders, we can quote lead time based on our current shop schedule. Our lead times can vary depending on business, but we strive to provide extremely low lead times. We try to complete orders on a first-come first-serve basis, however we do understand emergencies happen with our customers and we will expedite those situations as best we can.

General Product

  • Do you sell direct to businesses?
  • Yes! Most of our business is direct with the end user. We have a long history working with manufacturing companies.
  • What warranty do I get with my product?
  • Our Eagle lifters all come with a 3 year warranty against manufacture defects; and our magnetic chucks and electronic products come with a 1 year warranty against manufacture defects. The warranty does not cover normal wear-and-tear or misuse. Please read the owner's manual with every product prior to use. We can also give you suggestions to implement with your employees to increase the longevity of our products.
  • We damaged our product, can you fix it?
  • We do offer repair for all of our products. In the event you damage your product, give us a call or an email describing the damage, we may also ask for pictures. We want to thoroughly assess the situation prior to having our customers incur un-needed shipping costs. Many situations we can provide a repair quote prior to sending us your product, however some situations require thorough evaluation in our facility prior to a final quote.
  • Do you sell parts for your product separately?
  • We do sell some parts separately, especially for our controllers. There are many repairs that require one of our trained staff to complete in order to keep your product safe for production. We will evaluate each situation to be sure it is approached safely. We do strive to provide the quickest and least expensive option to get you back up and running.
  • Do you have a printed catalog?
  • We do not have a printed catalog containing all of our products. Our website and sales associates are the best, and most up to date resources for our current products and pricing. We do have product brochures if you prefer print information, these brochures do not contain product pricing.
  • Where can I get pricing for your product?
  • Our website contains the most current up-to-date pricing. We can also provide pricing over the phone or with an email quote.
  • Do I need a controller with every electro magnetic system I buy?
  • Every magnetic chuck does require a controller to operate, however, our controller is designed to work with all our electro magnetic systems. There are limitations but one controller can operate more than one system, designed this way to decrease the amount of investment by our customers. As long as the voltage of the controller and chuck match and the controller has the proper mag/demag program, it can be used to operate multiple chucks.
  • What are the power requirements for your controllers?
  • We offer 110, 120, 220, 240, 440, and 480 volt controllers, controller voltage is matched to the voltage of the magnetic system it needs to operate. All our controllers are single phase power and will never draw more that 20 amps of current. Most systems draw well under 10 amps.
  • I use coolant with all my machining operations, is it safe with my chuck?
  • Yes! All of our magnetic chucks and Apods are completely sealed. We also use high quality cables and mil-spec connectors that are fully sealed from coolant, no matter the coolant type.
  • Will you design a custom system for my application?
  • Generally we do not offer custom designs beyond our standard product lines, that need is why our modular Apod system was developed. However, we do have engineering resources in the industry to assist in certain applications. The magnetic engineer can design the application around our magnet specifications, then we can build the system. Custom systems are much more expensive and do take longer to produce. Keep those factors in mind when planning a custom solution.
  • Do you offer discounts for distributors?
  • We do sell direct to the end user, so we keep our distributor pool very small. Those select distributors do receive discounts based on initial investment and continued performance. Send us an email to inquire if we are accepting new distributors for this exclusive team.
  • Do you have any products on sale?
  • Often we do have items that do not appear on our website that are on sale. Usually these will be demo products or less popular sizes that didn't remain in our standard product lines. Just let us know what you are looking for and we will do our best to find the right solution.
  • Your chucks and Apods are permanent electro magnets, what does that mean?
  • These are systems that require electricity to mag/demag the chuck/pod. When magnetized, the magnetism is permanent making the system virtually "failsafe". Electricity is only needed for a fraction of a second for the mag/demag cycle, then can be disconnected from the chuck/pod. Electricity will then be required again for the opposite cycle.
  • Will my magnetic product lose strength over time?
  • The rare earth magnets we use can lose minimal amounts of magnetism/strength over time, this is usually at a rate of less than 1% every 10 years. With our high safety ratings, they will outlast many generations. Excessive heat can diminish magnetic strength. Please let us know if your application is in a high heat environment so we can determine if magnetic products are a safe solution.

Eagle Lift

  • What is your Test Talon® feature?
  • This is the test position of our lifters, an added feature to keep you safe. When lifting a questionable load, simply put the lifter in test position and lift your load just off the surface. At this time you can apply other forces to the load. If the load is lifted in the test position, you can lower the load back to the surface and fully engage the lifter. You can rest assured that the load will be lifted safely in the full on position, with our 3 times safety factor.
  • Do you send certification paperwork or test pull results with my new Eagle lifter?
  • We do send a safety certificate with a new order, showing the test results. Your new lifter is serialized and we keep the records of all the test results with your serial number. If your company requires another copy, just let us know.
  • The surface of my material is rough, will it still lift safely?
  • Air gaps diminish magnetic clamping, so roughness can cause these air gaps. All our lifters must pass a 0.040" air gap test to meet quality standards. Any surface that is the quality of cast or rougher, we urge you to use the Test Talon® feature to ensure proper clamping.
  • What if my material is thinner than the minimum requirements?
  • Our minimum material thickness requirement is in place to ensure you are getting the full safety factor clamping of the lifter and also not having stray magnetism through the bottom of the material. Clamping strength is diminished as the material thickness falls below our minimum requirements.
  • My lifter has some wear and tear from a lot of use, is it still safe or can you repair?
  • There are specific areas we look to determine if a lifter is still safe. Ask us, send us pictures, your safety is our number one concern. We do offer repair and recertification for all our lifters. Each lifter has a set price for the evaluation, repair labor, and recertification combined. Parts required to repair your lifter are additional. Our sales team can provide full details based on your size lifter.
  • Do I need to have my lifter inspected or safety tested?
  • Some of our customers require yearly safety testing for their internal procedures. We offer our lift test with results paperwork plus visual inspection for $75.00 per EL-250 or EL-600 lifters, $100.00 per EL-1200 lifter, and $125.00 per EL-2500 or EL-5000 lifters. If you take care of your lifter, it will be many years before a full repair is required. We can provide the safety testing as often as your company requires.
  • Where do I send my magnet for repair?
  • Your magnet will be repaired in our facility located in North Carolina. You will need to contact our office first so we can document your products will be shipping back to us. We will provide the initial quote for repair including our shipping address. Please do not send your product to us without first scheduling with our team.
  • My lifter is around a lot of heat, is that a problem?
  • Rare earth magnets lose strength from excessive heat. Temperatures over 200 degrees for long periods can start to diminish the magnets strength. If your application falls in this category, we urge you to take advantage of our safety testing service to ensure the lifter is still performing within safety standards. Temperatures in excess of 800 degrees for short periods of time can completely diminish a magnets strength.
  • My material is longer or just heavier than your lifter's specifications, are there other options?
  • Yes, utilizing spreader beams can increase the possible applications of our lifters. We have many customers that use two of our lifters with a spreader beam to lift dimensionally longer loads. You will need to purchase a spreader beam that fits your specific applications.

Apod

  • What do I need with my Apods?
  • Apods require an AC-2000SD controller and a hand pendant to be magnetized and demagnetized. A junction box is required to connect the Apods to the controller. We do offer Apod kits that have everything included that is needed for a complete system. These are more cost effective than purchasing each item separately, and pricing can be found on our Apod product page through the top menu.
  • Can I add more Apods to my current system/kit?
  • The beauty of our Apod system is the versatility and ability to operate more or less Apods as needed. You can add more to your system, only limited by the voltage of your exact system.
  • How many Apods work with each junction box?
  • Each junction box can power up to 12 Apods. Junction boxes are designed to be linked together with a link cable. The only limitation is the voltage of your system. Exact numbers per controller voltage can be found on our Apod product page through the top menu.
  • How many Apods can my controller power?
  • Each voltage option determines the max number of Apods per controller. Refer to our Apod product page for those specifications through our top menu. Although the voltage limits total number of Apods per system, you can still use the same controller on multiple different systems as long as the voltages match.
  • The surface of my material is rough, will that affect clamping forces?
  • Air gaps between the material and the surface of the Apod will cause diminished clamping forces. The better the finish, the better the clamping. If you have a rough surface or very porous material, you may need to adjust your feeds and speeds to prevent possible part movement.
  • What feeds and speeds can I use with my Apods?
  • There are many factors that come into play when talking feeds and speeds. Every application is completely different. Our Apods are extremely efficient and meet or exceed mechanical clamping. Our Apods have been increasing efficiency and reducing cycle times for over 15 years. Once you own a system, you will never want traditional clamping again!

AMR / ABP

  • What do I need when I purchase my chuck?
  • Every chuck requires an AC-2000SD controller and hand pendant. Controller voltage will need to match the chuck voltage. Don't worry, we can help you with that.
  • Can I operate more than one chuck with my controller?
  • Since the discharge cable can be disconnected after mag/demag cycle, your controller can be moved to multiple different chucks to mag/demag each. The controller and chuck voltages need to match in order to do this. Depending on the chuck sizes and voltages you have/order, custom junction boxes can be made to mag/demag more than one chuck at a time. We can help with that, just let us know your application.
  • What size chuck do I need?
  • Send us part prints and table dimensions and we can provide the best solution across all our product lines. We will determine the best option based on current and future business, making your investment truly count. Your confidentiality is important to us, we do sign NDA agreements if you require before submitting application details.
  • The surface of my material is rough, will that affect clamping forces?
  • Air gaps between the material and the surface of the chuck will cause diminished clamping forces. The better the finish, the better the clamping. If you have a rough surface or very porous material, you may need to adjust your feeds and speeds to prevent possible part movement.
  • What feeds and speeds can I use with my chuck?
  • There are many factors that come into play when talking feeds and speeds. Every application is completely different. Our chucks are extremely efficient and meet or exceed mechanical clamping. We have proven results and applications for all our chucks. Although we can't answer exact numbers without knowing details, our chucks have a track record of increased part quality and production.